1. Provider & Scope

Company
dekobello GmbH
Address
Reinprechtsdorferstrasse 48/16, 1050 Vienna, Austria
Contact
Tel.: +43 699 17225776 · E-mail: office@dekobello.com · Web: www.dekobello.com

These T&Cs apply to all orders placed via our website by consumers (Austrian Consumer Protection Act – KSchG) and business customers (Austrian Commercial Code – UGB), unless expressly agreed otherwise.

Further statutory provider information can be found in the Imprint.

2. Formation of Contract

Product listings in the online shop are not binding offers but invitations to place orders. By completing checkout, you submit a binding offer. The automatic order receipt confirms that we received your order but does not constitute acceptance. The contract is concluded only by our explicit acceptance (e.g., dispatch confirmation) or by delivery of the goods. Availability is subject to change.

Contract language is German. We store the contract text and send it to you by e-mail (order confirmation). If you created a customer account, you can view your orders there.

3. Prices, Shipping Costs & Payment

All prices are in EUR including Austrian VAT (where applicable). For deliveries outside the EU, invoicing is net; any customs duties/taxes in the destination country are borne by the customer.

Payment methods

  • PayPal
  • Credit card

Any shipping costs are shown separately during checkout; details can be found on the “Shipping & Payment” page.

In case of default of payment, we may charge statutory default interest as well as necessary dunning and collection costs.

4. Delivery, Acceptance & Transfer of Risk

Shipping is usually via GLS or UPS, insured, to the address provided by the customer. Standard delivery is curbside; additional services are only by separate agreement.

If delivery attempts fail, the parcel may be held by the carrier; respective deadlines must be observed by the customer. Costs for re-delivery are borne by the customer.

Transfer of risk: For consumers, risk passes only upon handover to the consumer or a third party designated by the consumer who is not the carrier. For business customers, risk passes upon handover to the carrier.

5. Retention of Title

Goods remain our property until paid for in full. The customer must handle the goods with care and inform us without delay of any third-party access (e.g., seizure). In case of default, we may withdraw from the contract and demand return of the goods.

6. Warranty, Duty to Inspect & Liability

6.1 Warranty

Consumers: Statutory warranty rights apply; the period is 24 months from delivery. Natural/handcrafted variations (e.g., minor colour or size tolerances) do not constitute defects as such where customary and reasonable; your statutory rights remain unaffected.

Business customers: Warranty period is 12 months from delivery. The duty to examine and give notice of defects under § 377 UGB (immediate inspection and notice) applies.

6.2 Liability

We are liable without limitation for intent and gross negligence and for injury to life, body or health. For simple negligence, we are not liable except for breaches of material contractual obligations; in such cases, liability is limited to the typical, foreseeable damage. Mandatory claims under the Product Liability Act remain unaffected.

7. Right of Withdrawal for Consumers

Consumers have the right to withdraw from this contract within 14 days without giving any reason. The period starts upon receipt of the goods (for partial deliveries upon receipt of the last item). Effects of withdrawal: refund of all payments incl. standard shipping within 14 days of receipt of the withdrawal notice; we may withhold the refund until we have received the goods back or you have provided evidence of having sent them back. Return shipping costs are borne by the customer.

Exceptions (examples)
  • Goods made to the customer’s specifications or clearly personalized,
  • sealed goods not suitable for return for health/hygiene reasons once unsealed,
  • goods liable to deteriorate rapidly.
Model withdrawal form

To: dekobello GmbH, Reinprechtsdorferstrasse 48/16, 1050 Vienna, Austria, E-mail: office@dekobello.com
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):
— Ordered on (*) / received on (*):
— Name/Address of consumer(s):
— Signature (only if this form is notified on paper):
— Date: ________
(*) Delete as appropriate.

ODR platform: Consumers may submit complaints to the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

8. Data Protection

Information on the processing of personal data can be found in our Privacy Policy.

9. Final Provisions

Applicable law: Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection provisions of the country of the consumer’s habitual residence remain unaffected.

Place of jurisdiction: If the customer is a business, the exclusive place of jurisdiction is Vienna; otherwise, the statutory jurisdictions under the KSchG apply.

Alternative dispute resolution: We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board. The ODR platform remains unaffected (see above).

Severability: Should any provision be invalid, the validity of the remaining provisions shall not be affected.

Amendments: We may amend these T&Cs; the version valid at the time of order applies.

10. Customer Service & Contact

Customer service
Available Mon–Fri (business days) via e-mail/phone.
Contact
Tel.: +43 699 17225776 · E-mail: office@dekobello.com

Effective date: